Healthcare Concierge Services and Solutions

FC Valet has been enhancing guest experiences at health systems across the United States for over 20 years, and that doesn’t end at the hospital door. Along with world-class valet, parking, and medical shuttle solutions, FC Valet extends our outstanding customer service to bolster your patient care through healthcare concierge services.

What are Healthcare Concierge Services?

A hospital concierge helps patients and their visitors out with a variety of tasks. This help can take the form of everything from basic clerical assistance to helping to plan patient birthday celebrations or tours for guests.

Our staff of customer service professionals works with your hospital staff to provide that extra helping hand to your patients and guests, in whatever way we can help, including:

  • Patient Check-in
  • Wheelchair transport
  • Clerical assistance
  • Wayfinding
  • Hospital tours
  • Organization of pet visits

Utilizing a patient and guest concierge increases patient satisfaction and loyalty. We are there to perform the tasks that make your facility stand out from the crowd — we go above and beyond so that you can focus on patient care.

Our People

Our hospital concierge professionals go through the same rigorous screening processes as do the rest of our employees. FC recruiting screens hundreds of applications weekly to identify candidates that possess the intangible qualities of hard work, compassion, and integrity.

We dedicate a significant portion of our resources to recruiting, training, and development of our team members. Our hospital concierge professionals have all shown themselves to be empathetic, hardworking, and committed to providing exceptional care in a healing environment.

If you would like to discuss enriching your medical facility with concierge services, please don’t hesitate to reach out.

Please call or send a message today to find out how FC Valet can help improve your guests’ experience!

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