In 2018, FC implemented valet services for the VA Central California Healthcare System in Fresno, CA. The VA struggled with a parking shortage. The parking problem was so dire, it was picked up by local news on several occasions. Veterans were frustrated and often giving up on the search for a parking spot and leaving the property without making it to their appointment.
After conducting a parking logistics analysis with VA leadership, our team developed a detailed action plan for the property recommending a valet parking program to address the parking shortages and enhance convenience and service levels for veterans and guests. We redirected traffic flow and added a designated shuttle stop to improve flow. Reallocated self-park, relocated employee parking and increased capacity of the valet lot by 38% allowing for more usable parking space.
Our parking plan transformed the experience for all visitors to the VA. Including but not limited to:
• Dramatically lower valet wait times
• Fewer missed appointments
• Improved traffic flow
• More overall usable parking space
• Overall improvement of the veteran and visitor experience