Case Study
Central California Veterans Affairs Hospital
“The plan implement by FC Health tremendously improved campus parking and the experience of our veterans. Parking complaints are at an all time low.”
Overview
In 2018, FC implemented valet services for the VA Central California Healthcare System in Fresno, CA. The VA struggled with a parking shortage. The parking problem was so dire, it was picked up by local news on several occasions. Veterans were frustrated and often giving up on the search for a parking spot and leaving the property without making it to their appointment.
Solutions
After conducting a parking logistics analysis with VA leadership, our team developed a detailed action plan for the property recommending a valet parking program to address the parking shortages and enhance convenience and service levels for veterans and guests. We redirected traffic flow and added a designated shuttle stop to improve flow. Reallocated self-park, relocated employee parking and increased capacity of the valet lot by 38% allowing for more usable parking space.
Results
Our parking plan transformed the experience for all visitors to the VA. Including but not limited to:
• Dramatically lower valet wait times
• Fewer missed appointments
• Improved traffic flow
• More overall usable parking space
• Overall improvement of the veteran and visitor experience