Quality

Quality Control

Member of the National Parking Association.

Although First Class Valet has grown to one of the largest valet parking providers in the Chicago Land area, we strive to maintain the level of service responsible for our growth and success in the hospitality industry. This is achieved through a rigorously proactive quality control program that is constantly evolving to exceed the expectations of the industry and our clientele. This program consists of:

A screening process for potential employees that consists of a scrupulous background check and motor vehicle report
A challenging interview
First Class Valet University, consisting of a classroom presentation of rules and expectations in addition to practical instruction
A probationary period in which a new employee works under direct management supervision
Random Spot Checks, in-field assessment to ensure that company protocol is being followed across the board.
Continual Skill Development Program (CSD), each employee is evaluated and coached on a quarterly basis to ensure that company standards are being met
A team of experienced managers providing oversight to a team of experienced valet captains and valet professionals.
Weekly Manager Meetings to process the information gained from the previous week's SC and CSD forms, disciplinary action is assigned and our programs are altered to prevent future deviation from company policy
Quarterly Employee meetings to introduce new policies and enforce our company culture
Weekly employee newsletters to inform our team of new policies, procedures and general company news

Letters of Recommendation

: The Cheesecake Factory

: The Clubhouse

: Oakbrook Center

: Plymouth Place

: Plymouth Place

: American Cancer Society

: Sterba

Testimonials of Service

Estlin,

Sorry it has taken so long, but a personal thank you for taking care of the valet services for the Advocate Good Samaritan event in November. It meant a lot for our evening and it was truly appreciated.

Krista A. Miller

Estlin,

Thank you for all your help in making the Heart to Heart Tea a huge success. Everyone had a wonderful time and we hope to continue this event next year.

Thank you for your loyalty to Good Shepherd and your work to help Cardiac Rehab. We truly value your partnership and I have truly enjoyed working with you and your staff.

In the meantime, please let me know if I can do anything else.

Best,

Sarah

Advocate Charitable Foundation
Advocate Health Care
Phone: (847) 384-3492
Fax: (847) 384-1860

I received this comment from a guest who was here on the evening of 4/29/09:

"although we didn't valet and I dropped someone off the valet person assisted with opening and closing the door...they are always very welcoming and courteous. our server was also very good at his job."

Can you please let me know who was working so we can recognize the great service?

Keep up the great work!

Evan

---------------
Evan M. Traub
Service Manager

I appreciate the "first class valet" service I've received. They are always thoughtful and pleasant"

-Ann Douglas

It is with delight that I testify to the valet group that has serviced Plymouth Place over the past two years. The young men were polite, very helpful and efficient.

-Marjorie Fallon

Hi Estlin,

I just wanted to say thank you for coordinating everything in connection with today's services for the GreenFields of Geneva holiday party at The Herrington Inn.

Everyone, from our team who attended the event to the hotel staff, said your team was wonderful.

We'll be sure to keep First Class Valet in mind when we plan future events in the area.

Thank you and have a wonderful holiday season!

Best,
Anne

Hi Estlin,
Thanks for your help last week. Your team was great - very professional!

Thank You!

Lindsey Beirne

Marriott Hotels

Good Afternoon,

Wonder if your firm does valet parking at the Oak Brook Mall, specifically at the Cheese Cake Factory? If so, please respond. One of your employees had the integrity and honesty to turn in a set of lost keys to Security on Saturday night. My keys.

I just want to let the manager know of his good deed.

Regards
Steve Madison

Hi Estlin,
I just wanted to say thank you for the fine work your valet's provided for our party. Everyone loved it and several people made positive comments on their appearance and professionalism.
I will definitely recommend your company to my friends.
Thanks,
Shannon Gallo

I wanted to thank you and the staff at Ditka's yesterday for your exceptional service and attention to detail. I hosted a bridal shower for our children, and it was a huge success!

From the minute we arrived, your staff jumped into action--helping us unload and park the cars (the valet was full of energy and smiles and assisted with the many things we needed moved inside--it was as if they were waiting for our arrival)

Sincerely,

Donna Rotelli

I just wanted to pass along a great big thank you to your staff who worked our event on June 30 at Danada House. Everyone was very professional and kind to our guests. Many guests were happy to see that we provided valet service since the walk is so far, but your staff didn’t mind the walk and we had no complaints of any kind.

I would definitely recommend your services to others and also contact you in the future if the need arises.

Thank you again,

Susan McLaughlin

Estlin,

Thank you for the wonderful service this past Saturday. Kyle and Kevin were very nice and very professional. Having the valet service added an extra touch of class to our celebration and we will definitely use your company again in the future.

Happy Holidays!

Anurag

Insurance

Our A.M. Best "A" rated class IX insurance is the best in the industry and granted only to companies with spotless track records. Although we have coverage to meet any requirement, we work hard to develop a proactive approach to loss prevention.