FC Parking Overview
FC Parking launched its partnership with ChristianaCare Health System to outsource their valet program with the goals of improving the guest experience and increasing parking efficiency across the Newark and Wilmington campuses. Through the implementation of advanced valet parking process and software, payment flexibility, and a streamlined guest vehicle retrieval system, FC Parking rapidly demonstrated its ability to enhance both operational outcomes and customer satisfaction.
Parking Logistics Financial Impact
FC Parking’s efforts resulted in a significant increase in parking revenue at both campuses within the first month of implementation.
These gains reflect FC Parking’s ability to turn previously under-performing valet locations into financially viable operations that also enhance service delivery.
Check out the Numbers
Service Improvements
Modernized Payment Options & Convenience
- Patrons enjoy the ability to text for their vehicle, allowing for timely delivery to the front entrance as they exit the building.
- Increased digital adoption supports cashless transactions, while still retaining cash options for flexibility.
- Our software’s intuitive interface ensures rapid payment and easy digital payment options for all guests.
The biggest guest benefit: Patrons can now request their vehicle in advance, saving time and ensuring a seamless experience as they leave the facility.
Customer Satisfaction
By transitioning to FC Parking, CCHS simultaneously increased revenue and improved the patient experience. Feedback from guests at both campuses underscores the success of FC Parking’s initiatives.