FC Parking Overview
FC Parking partnered with Care New England to modernize both valet and shuttle services through process improvement along with the implementation of advanced software solutions. The goal was to improve guest experience, streamline operations, and generate measurable efficiency gains across the mobility ecosystem. We achieved this by implementing our propritary valet and shuttle technology.
Financial & Service Improvement
Valet Improvements
- Guests can now remotely request their vehicle via mobile, reducing wait times and traffic congestion.
- Customer satisfaction soared, with an average feedback score of 4.7 / 5, reflecting a more seamless guest experience.
- Increased data and reporting from vehicle tracking gave operators better insight into traffic patterns, peak usage times, and staffing efficiency.
- Higher utilization of valet resulted in a measurable increase in parking revenue by capturing vehicles that previously went untracked.
Shuttle Improvements
- Riders are now able to see shuttle location in real-time from their mobile device, setting accurate expectations for arrival.
- Mobile-based pickup requests replaced dispatcher phone calls to public safety, ensuring faster response times and freeing up the security department from thousands of annual interruptions. By eliminating dispatcher calls to security for shuttle requests, the system dramatically reduced the workload for the security department freeing up their staff to focus on campus-wide safety.
- Reduced idle time from better routing increased service capacity without adding vehicles.
- Software-enabled route optimization reduced fuel usage and vehicle wear, lowering overall maintenance and operating expenses.
Check out the Numbers
Average valet feedback score
0
/5
Shuttle program efficiency increase
12
%
Reduction of phone calls to Public Safety
32
%